As an official MET dealer, when you purchase a MET helmet from us you are covered by the 2 year manufacturers warranty. This means that MET guarantee the helmet to be free from defects in both material and workmanship for 2 years from the original date of purchase.
If you need to return the helmet to us under warranty, please include a detailed description of the claim, along with an original proof of purchase. If the helmet is found to be defective it will either be repaired or replaced with the nearest helmet model in price, size and colour available at MET's discretion.
The warranty does not apply to helmets that have not been used properly according to the MET helmet owner's instruction manual. The warranty does not cover damaged caused by accidents, abuse, negligence, incorrect adjustment or for uses other than that intended by the manufacturer. Any modification made by the user will render the warranty null and void. The warranty does not cover damages due to excess heat exposure such as direct, extended presence in a car window, or wear and tear of the comfort pads of the helmet even within the 2 year warranty period.
If you have an accident within 2 years of the original date of purchase and your MET helmet is damaged, MET will replace it at a reduced cost which will be 50% off the RRP at the time of the claim. If the helmet is no longer available it will be replaced for the nearest model in colour, price and size.
To receive advice of the exact cost of a new replacement helmet and information on how to proceed, you will need to contact MET directly either by email at firstname.lastname@example.org or by phone on 0207 193 7496
You will need to include the following information:
- Proof of purchase
- Description of the accident
The crash replacement program is only valid once per purchased helmet. This program is not valid in US.