How We Process Your Order

Please allow the following estimated timeframes, from the date of purchase, for your order to be packed and prepared for dispatch:

• Standard products - 24 hours

• Bikes – 5 working days (as our specialist mechanics will partially build your bike and complete a thorough safety inspection prior to dispatch)

Processing can take a little longer during busier periods, however rest assured we will dispatch your order as soon as we can.

To check your order status and see all relevant information, simply log into your online account here.

How to Track Your Order

You will receive a dispatch confirmation email with courier tracking information as soon as your order has been shipped. These details are also available in the My Orders section of your account. We recommend providing your contact number during checkout so that you can keep up to date with your delivery and benefit from the inflight options that all of our couriers now use.

Please allow time for the parcel to be scanned into the courier’s network before your tracking updates. Once scanned, you will be able to keep an eye on the movement of your order and check for delivery updates.

Deliveries can take place from Monday – Sunday, between 08:00 - 20:00, depending on your chosen delivery service.

Evri Delivery

If you won’t be at home to accept your parcel, don’t worry; you can request for Evri to deliver your order to a safe place or preferred neighbour.

To amend your delivery preferences, simply click here, enter your tracking number and press "track".  Once you have done so, click “Change delivery preferences” and confirm your delivery post code. You will then be given all available delivery options, allowing Evri to deliver your parcel without you having to sign for it.

You may also wish to download the Evri App to make things even easier. With the app, you can easily set up a safe place for both deliveries and returns under 'My Places'.

UK Delivery Services

We work closely alongside our couriers to ensure all orders are delivered to our customers within the quickest possible timeframe. The delivery methods available to you will depend on the items ordered and the delivery postcode. To see which of the below options are available, simply add the desired items to your basket.

Delivery Exceptions

Deliveries cannot be made to PO Box addresses and we strongly advise against requesting delivery to hotels, workplaces, multiple occupancy premises, or third-party couriers. Any such orders are entirely at the risk of the customer. Wiggle cannot accept any liability for these orders if they fail to arrive or are damaged upon receipt. We will, however, do what we can to help out.

If you live in the Republic of Ireland, please provide your Eirecode during checkout to assist with delivery.

Click & Collect

Next Day Delivery

We aim to deliver next day orders the day after the order was placed, as long as the order was made before the relevant cut off time for this service. Please refer to the table below for a better idea of when to expect your next day delivery:

We cannot guarantee next day delivery to the Scottish Highlands & Islands, Isle of Man or Northern Ireland, however, please be assured we will make every effort to deliver your order as quickly as possible.

95% of next day orders are delivered on time, although, in a small number of cases, delivery can take up to 2 days. If delivery is taking longer than expected, simply hop onto our Live Chat so that we can look into this for you. Postage will be reimbursed on any next day orders that do not arrive on time (excluding the restricted areas aforementioned).

Please note, our Next Day Delivery service may not be available during periods of adverse weather or UK Public Holidays.

Bike and Frame Delivery

Bulky delivery within the UK is free (excluding the Channel Islands, which are listed separately at checkout).

Bike orders have an estimated processing timeframe of 5 working days, as they need to be assembled and fully safety checked by our trained mechanics before being dispatched. 

Orders that contain a bike and other items will be split into two parcels, which may arrive separately. You will receive a dispatch confirmation email with courier tracking information and an estimated delivery date as soon as each parcel has been shipped. Bike delivery within the UK is usually completed within 2-5 working days of dispatch.

How Will My Bike Arrive?

All bikes delivered from Wiggle to the UK mainland are assembled and inspected by our CyTech accredited technicians. CyTech is the bike industry's qualification for cycle mechanics and technicians, developed and overseen by the Association of Cycle Traders. Our mechanics have achieved specific levels of competency in a range of different disciplines, assessed by professional trainers. This ensures our mechanics have the right skills to ensure your bike is safe for your continued use and enjoyment.

Once your bike has been built, each bike will undergo a rigorous testing programme before being packed into a custom-made box to ensure maximum protection during transit. You may wish to keep hold of your bike box for storage purposes. Our specialist technicians also perform systematic pre-dispatch quality inspections to ensure our bikes meet the strict standards required.

Your bike will be delivered pre-built and tuned. However, you may need to make a few simple adjustments to finalise your set-up. These include:

• Front wheel – this may have been detached for transit purposes; simply refit the wheel into the fork using the quick-release or thru-axle supplied
• Handlebar – this may have been rotated or detached for transit purposes; simply refit or rotate the bar to the forward riding position
• Saddle and seat post – these should be adjusted to your preferred riding position

Lastly, pop on the pedals and your bike will be ready to ride.

Full instructions will be included with your bike, along with all the tools you’ll need to get going. For further details, click here to view our enclosed bike assembly guide.

Please note, children's balance bikes do not have pedals, while their simple construction means they do not require the same service or pre-dispatch checks as normal bikes.

If you have any questions about bike assembly, please contact us via Live Chat or email.

Delivery FAQs

1. How do I select free delivery?

You can select your delivery options during the checkout process.

2. Will I receive my order sooner if I pay for delivery?

Yes, we place priority on processing orders that have selected express or next day delivery.

3. Can I select the delivery courier for my order?

You cannot select a specific courier for delivery, however when your order is ready to be dispatched, we will consider all of the couriers available to us to ensure the best option is selected, based on your selected delivery service, parcel weight, parcel dimensions and the value of your order.

4. Can I amend the delivery address on my order?

Once an order has been processed the delivery address cannot be changed and we are unable to redirect parcels to an alternative address. Please ensure someone will be in to sign for your parcel. If nobody is available, the courier will leave a card or send an email notification with details on how to rearrange delivery or collect your parcel from a local store, if applicable.

5. Will my order arrive with an invoice?

We have moved to paperless billing to promote environmental responsibility and reduce our carbon footprint. You can access your purchase history by logging in to your online account, here. Once logged in, simply click on ‘View All Orders’ to find a list of your orders and then click ‘View Your Order’ to access the order details. There is also an option to print this out in case you need a hard copy. If you require a copy of your invoice, please get in touch with our Customer Services Team via Live Chat or email.

6. Are taxes included in my order?

Orders delivered within the UK are sold inclusive of all taxes and duties.

7. What should I do if my order hasn’t arrived?

You can track your parcel on the courier’s website, using the details provided upon dispatch of your order. If your order has not arrived within the estimated timeframe and there are no recent tracking updates, simply hop onto our Live Chat so that we can help out, or alternatively contact us here.

8. What should I do if there is an issue with my order upon delivery?

We work closely alongside our couriers to ensure all orders arrive in perfect condition, however, on the rare occasion that something goes wrong, we want to hear about it so that we can make it right. If there is an issue with your order, please get in touch with our Customer Services Team via Live Chat or email.