Wiggle has partnered with Collect+ to enable any UK customer to easily return their eligible orders, using any of over 5,500 UK local stores. Most UK Wiggle customers live within 1 mile of one of these stores, which are open from early in the morning until late in the night, 7 days a week, making the return of your order as convenient as possible!
To return an item to us please follow our usual returns procedure here.
You can find your nearest Collect+ store here.
Only orders that meet the following conditions may be returned using Collect+:
Do not affix the Collect+ returns label to the product packaging (shoe boxes etc.)
Parcels that do not adhere to the above four points will be rejected at the Collect+ collection point.
The above conditions are not an exhaustive list. For more general terms and conditions, please see the Terms and Conditions, and for full details of Wiggle’s returns procedure, please see Wiggle Return Procedure.
For full Collect+ terms and conditions please see Collect+ Terms and Conditions.
Track your delivery
A link to the tracking site will be provided in your confirmation email once your order has been dispatched.
Track your return
You can track your Collect+ return by clicking here and entering the tracking code from the bottom of your receipt.
1. How much does Collect+ cost?
The Collect+ service charge varies depending on the value of the basket:
Basket under £16 = £2.99
Basket over £16 and under £20 = £1.49
Basket over £20 = Free
2. How do I select to have my order delivered to a collection point?
When placing your order you will be shown the Collect+ delivery option on the Delivery Options page before you get to the Payment page of checkout.
3. Why is Collect+ not available for my current order?
Some items cannot be sent via the Collect+ service. This may be because the items are too large or heavy for this delivery method. This includes bikes and frames.
This service is only available for suitable items being shipped to customers in the UK.
Orders placed using Collect+ are not eligible for Finance. Information regarding this is available on the Finance page.
4. How many collection points are there?
There are over 6000 collection points in the UK mainland and Northern Ireland. These are stores such as local Co-Ops, McColls and Spar. Unfortunately there are no collection points in the Channel Islands or at BFPO locations.
5. Where is my nearest collection point?
During checkout when you select Collect+ as your delivery method, you will also be able to select your nearest collection point. Alternatively the Collect+ website offers a postcode search.
6. When are collection points open?
Collection point stores are typically open 8am-9pm, 7 days a week. The opening times for specific stores are shown when you are selecting the collection point when placing your order.
7. How long does it take for my order to arrive at the collection point?
Once you have successfully placed and paid for your order, the items will be processed and shipped to your chosen collection point. You will receive confirmation from Wiggle via email when your order is processed.
You will then receive confirmation from Collect+ via email and SMS once your parcel is available for collection at the collection point. This will include your unique collection code. This normally happens within 3 working days of Wiggle processing your order. Parcels are delivered to collection points Monday to Saturday. A specific time cannot be given.
8. What do I need to collect my parcel?
Please take your Collect+ collection code and proof of ID with you when you go to the collection point to collect your parcel.
9. When making a collection, what ID is accepted?
The Collect+ collection points accept the following forms of ID:
10. What should I do if I lose my collection code from Collect+?
If you have lost the collection code sent to you by Collect+ via email or SMS then please contact us to arrange for a new collection code to be issued.
11. What should I do if I don’t receive my collection code from Collect+?
If you haven’t received an email or SMS from Collect+ with your collection code and the parcel’s estimated date of arrival has passed, then please contact us as our Customer Service team will be able to help you.
12. Can someone else collect my order on my behalf?
Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code.
13. What if my order includes back-order items?
Your order will be split in two. Your in stock items will be processed as usual for collection at your nominated collection point. Your back-order items will be processed and sent once they arrive in our warehouse.
14. What happens if I don’t collect my parcel?
Your parcel will be held at the collection point for 10 days before being returned to Wiggle. You will receive reminders from Collect+ after 3 days and 7 days of the parcel arriving at the collection point if you haven’t collected your parcel. If your parcel is returned to Wiggle it will be processed as a return and a refund will be issued. You may still be charged for the Collect+ delivery cost.
15. What should I do if my parcel isn't available when I arrive at the collection point?
Please contact us and we will look into it.
16. Once my order has left Wiggle can I track it?
Yes, Collect+ will provide a tracking service which allows you to see where you parcel is. Collect+ will also provide SMS updates if a mobile number has been provided during checkout.
17. What should I do if I don’t want my order anymore?
If you decide that you want to cancel your order, and you have not yet received your collection code, please login to your account, click ‘My Orders’, select the relevant order, click ‘Cancel this order’ link. If this link is not available because your order has already been processed, then please do not collect the parcel from the collection point. Any uncollected orders will be returned to Wiggle after 10 days and a refund will be issued. You may still be charged for the Collect+ delivery cost.
18. Can I change my collection points after placing my order?
If you decide that you want to select an alternative collection point, please contact our customer services team who will do their best to help you. If the order has already been shipped to the collection point, a new order may need to be created.
19. What if I want to return an item I have collected from a collection point?
If, when you pick up your parcel, you decide that you don’t want all or part of the order, or an incorrect item has been sent, please follow our normal returns process.