Wiggle Terms and Conditions

Terms and Conditions

Terms and Conditions

These Terms and Conditions govern your use of the Wiggle service and website. By visiting the Wiggle website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Mobile Bike Service, Portsmouth

Mobile Bike Service, Portsmouth Terms & Conditions

  1. Wiggle will take all reasonable efforts to attend the booked service at the time and location agreed with the customer at the time of booking. Standard hours during which a service will take place are Mon-Fri 8am to 5pm.
  2. The customer agrees to pay for the agree level of service immediately after the agreed level of service has been completed.
  3. Wiggle accepts cash or debit/credit cards as payment for any service Wiggle conducts.
  4. Card payment will be made via PDQ Machine at the time and location of the service.
  5. All customers will be issued with a Bicycle Service and Repair form that will cover work completed and recommendations once the service has been completed.
  6. All work carried out during the course of the service is guaranteed for six (6) months, excluding wear and tear.
  7. Wiggle guarantees the service will be carried out to CyTech Level 3 standards.
  8. Wiggle cannot be held responsible for any loss, costs, injury or death as a result of any upgrades, alterations, adjustments, repairs or servicing, agreed with the customer and carried out during the course of the service.
  9. Any parts and labour not already covered by the service, may not be able to be included in the service at the time of the service, and may require a second booking. A second visit charge for call-out, labour and parts may be payable. An estimate of which will be given if requested by the customer.
  10. Booking a service is no guarantee that the service will take place at the agree time and place. In the rare event that a service cannot take place due to issues with Wiggle attendance, Wiggle will take all reasonable steps to rebook the service at a time convenient to the customer.
  11. Wiggle reserves the right to cancel or amend the service should conditions require so.
  12. There may be times that Wiggle need to amend these terms and conditions. On the rare occasion that this happens, Wiggle reserves the right to amend these terms and conditions without notice. It is the responsibility of the customer to ensure they understand the latest terms and conditions.

Terms of Service

Terms of Service

By placing an order via our website (www.wiggle.co.uk), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery information page for further information.

In order to contract with Wiggle you must be over 18 years of age. Wiggle retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Wiggle or may in some cases be a third party. Where a contract is made with a third party Wiggle is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Wiggle retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Grand Total'.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Fair Purchase Policy

At Wiggle, we buy from our suppliers with an agreement to sell to our private customers. It is not in our business model to sell items in bulk quantities to other retailers or bicycle manufacturers. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, please use Livechat or Contact Us

Dispute Resolution

Online dispute resolution for consumer pursuant to Section 14.1 of Regulation (EU) 524/2013

The European Commission provides a platform for online dispute resolution which is available at the following link: http://ec.europa.eu/consumers/odr/

Product Specifications and Suitability

Product Specifications and Suitability

  • Published product details, specifications and suitability information is the best available at the time. Wiggle shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns and Refunds page for details.
  • We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Wiggle cannot be held liable for any damage caused by the fitting of a spare part.
  • Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. Wiggle cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.

Returns Policy

Returns 

  • Wiggle offer a very helpful and hassle-free returns policy, after all, we are here to help you! Click here to see full details of our returns policy.
  • You are entitled to returns as per UK Consumer Law.
  • You have the right to cancel your order and return your item within the quoted time frame. Please notify us through your account by clicking the returns link of your intention to return your item(s) by following the steps provided.  For full return guidelines click here.

Availability / Estimated Delivery Times

Availability / Estimated Delivery Times

  • We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
  • Wiggle has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just Contact Us with your order number.
  • Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Payment

Payment

  • Wiggle Ltd has appointed Wiggle Australia Pty Ltd (ACN 601 479 930) of Tower Two Collins Square, Level 36, 727 Collins Street, Docklands, Victoria, 3008 Australia as the billing agent to collect payment for all purchases for delivery to Australia.
  • Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, MasterCard, Switch/Maestro or Solo cards. You can also pay using PayPal. Card charges will appear on your statement as "WIGGLE".
  • All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates, unless country currency is changed in our region adjuster, available on every product page. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.
  • All Australian orders will be charged in Australian Dollars including any delivery charges.
  • Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible.  The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.
  • If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your Wiggle order reaches your country. These and any additional charges for customs clearance are your responsibility. All orders are fulfilled and despatched from UK.

Governed Law

Governed Law

Wiggle Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Delivery

Delivery

  • International order will be despatched via Royal Mail or Parcel Force/DHL.
  • Despatch time may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
  • If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended, depending on where exactly you live.
  • Deliveries cannot be made to PO Box addresses. Wiggle strongly advises against deliveries to be made to hotels or third party couriers.  Any orders made, to be sent to a hotel or a third party courier, are entirely at the risk of the client.  Therefore, we regret to inform, that Wiggle cannot accept any liability for orders that fail to arrive to the hotels or third party courier, or are damaged on receipt.  We will, however, do what we can to help in cases like these.

Cancellations

Cancellations

  • Orders may be cancelled at any time before they are prepared by our team, simply visit your account and follow the steps for a full refund. If the item has already been despatched then please see our returns policy.
  • Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.  you have a right to cancel your order in writing (except for customised products) 14 working days beginning with the day after the day on which the consumer receives the goods. Please see returns policy for guidance on method and costs of return.

Recycling

Recycling

  • Wiggle is considerate of the environment and is pleased to comply with the EU Waste Electrical and Electronic Equipment (WEEE) Regulations 2006. There is a requirement on each Member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal.
  • Wiggle will take back on a new-for-old basis any old electronic item from you. Spare parts are not covered by this and we are not able to take back spares. If you are purchasing a new appliance from us and wish to send us the old one please send it to

Returns, Wiggle Ltd,
Citadel Logistics Centre
Black Country New Road
Bilston
WV14 7BR.

  • You must return the item to us within 28 days of purchasing the new item. Payment of postage for the return of the item is your responsibility.

Reviews & Comments

Reviews and Comments

We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Wiggle website.

Liability

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

This warranty does not affect your statutory rights.

Consider the Environment

Consider the Environment

Wiggle is considerate of the environment and is pleased to comply with the EU Waste Electrical and Electronic Equipment (WEEE) Regulations 2006. There is a requirement on each member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal.

Wiggle will take back on a new-for-old basis any old electronic item from you. Spare parts are not covered by this and we are not able to take back spares. If you are purchasing a new appliance from us and wish to send us the old one please send it to:

Returns, Wiggle Ltd,
Citadel Logistics Centre
Black Country New Road
Bilston
WV14 7BR.

You must return the item to us within 28 days of purchasing the new item. Payment of postage for the return of the item is your responsibility.

Privacy, Copyright

Privacy, Copyright and Disclaimer

We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Wiggle.

Wiggle maintains a strict privacy policy in full accordance with the Data Protection Act 1998.

We expect you to maintain the confidentiality of your username and password for your Wiggle account.

All content included in this site, text and graphics (including copyright), is owned and controlled by Wiggle Ltd. In accessing the Wiggle web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Wiggle pages for any other purpose whatsoever, in any medium, without the prior written permission of Wiggle Ltd.

Privacy Policy

Privacy Policy

Wiggle Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you when you place an order or register on our web site includes:

  • Address
  • Phone Number
  • Email Address
  • Credit/Debit card details

This information is already stored on our internal systems and our website simply verifies you as a customer of Wiggle. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at info@wiggle.co.uk.

Use of personal information

We use the information you provide for the following purposes:

  • To send updates regarding the status of your enquiry or order
  • To send newsletters and details of offers and promotions in which we believe you will be interested
  • To improve the design and content of the wiggle.co.uk website
  • To understand the buying behaviour of our registered users
  • To perform other general marketing and promotional activities focused on our products and services

When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

Your Consent
By submitting information to Wiggle you consent to the collection and use of this information by Wiggle and it's Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Your Email Address

Your e-mail address will be used to communicate with you about your order and products purchased.

Your e-mail address will be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time, via the My Account section of Wiggle https://cycletowork.wiggle.co.uk/secure/myaccount If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the top of all marketing emails sent by Wiggle, or by managing your subscription status in your account pages on the Wiggle website.

Data Security
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Improving Our Service
Wiggle does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve Wiggle. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.

Cookies

Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing device’s) hard drive through your Web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of Wiggle’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Wiggle.co.uk features that require you to Sign in. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Analytic Tools

Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only)

Please read our full Cookie Policy for further information.

Wiggle may from time to time share your details with third party analytical resources for the purposes of better understanding customer behaviour and performance, website performance, improved ad relevance and any other analytical process to give Wiggle a better understanding of how to develop its offering to its customers. These third parties will be employed solely for the purpose of the aforementioned analytical purposes, and as such Wiggle will ensure that the third party is contractually obliged to use the data only for the analytical purposes set out in the agreement between Wiggle and the third party, and Wiggle will also ensure that the third party is contractually required to maintain a level of security around the shared data, at least as safe as Wiggle itself employs. Failure on the part of the third party to meet its contractual obligations will result in Wiggle recovering the data, and taking all reasonable actions to ensure the third party no longer has access to the shared data. Any third party cookies used on Wiggle will adhere to the same standards as first party cookies and not collect any personally identifiable information.

Social Media Plug-ins

Social Media Plug-ins for Facebook and Twitter obtain data for tracking purposes.

International Privacy
The above privacy statement may not be applicable in all countries of Wiggle visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.

Disclosures

We will not pass your information to any third parties. You can also email us to stop receiving any information about us and our services by clicking here. If you have any queries about our Privacy Statement you should contact us by e-mail data@wiggle.co.uk.

Finalisation of Contract

Finalisation of Contract

The presentation of products in this online shop does not represent a legally binding offer but a non-binding online catalogue. By clicking on the button ‘Buy’ / ‘Order and Pay’, you place a binding order for the products in your shopping basket. We send you a confirmation of receipt of your order by automated e-mail when receiving the order straight after it is placed. With this e-mail, the purchase agreement comes into effect.

Copyright

Copyright

Unless otherwise stated, all rights, including copyright, in the content of these Wiggle web pages are owned and controlled for these purposes by Wiggle Ltd.

In accessing Wiggle web pages, you agree that you may only download the content for your own individual and non-commercial use.

You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Wiggle pages for any other purpose whatsoever, in any medium, without the prior written permission of Wiggle Ltd.

Exceptions and Acknowledgments

Feel free to use small quotes as long as you acknowledge our site and provide a link back to the original source.

Email when in stock: Terms and Conditions

Email When in Stock: Terms and Conditions

When you sign up for the 'Email When in Stock' service, you ask Wiggle to send you an email when your selected item is back in stock. We will try our best, but

  • We cannot guarantee that you will receive an email notifying you when your chosen product is in stock.
  • The email is a notification, not a reservation; it’s not a guarantee that the product will still be available when you attempt to purchase. Given that it’s likely a sold out product will be a popular one, we suggest that you act quickly to avoid disappointment

Wiggle Code of Conduct

Wiggle Code of Conduct

Our Code of Conduct sets out the core principles that suppliers, factories and supply chain must follow to ensure products are made in good working conditions and that the people making them are treated decently and paid a fair wage. It is based upon the Ethical Trading Initiative Base Code, which itself founded on the conventions of the International Labour Organisation and is an internationally recognised code of labour practice.

1. Employment is freely chosen

1.1 There is no forced, bonded or involuntary prison labour.

1.2 Workers are not required to lodge "deposits" or their identity papers with their employer and are free to leave their employer after reasonable notice.

2. Freedom of association and the right to collective bargaining are respected

2.1 Workers, without distinction, have the right to join or form trade unions of their own choosing and to bargain collectively.

2.2 The employer adopts an open attitude towards the activities of trade unions and their organisational activities.

2.3 Workers representatives are not discriminated against and have access to carry out their representative functions in the workplace.

2.4 Where the right to freedom of association and collective bargaining is restricted under law, the employer facilitates, and does not hinder, the development of parallel means for independent and free association and bargaining.

3. Working conditions are safe and hygienic

3.1 A safe and hygienic working environment shall be provided, bearing in mind the prevailing knowledge of the industry and of any specific hazards. Adequate steps shall be taken to prevent accidents and injury to health arising out of, associated with, or occurring in the course of work, by minimising, so far as is reasonably practicable, the causes of hazards inherent in the working environment.

3.2 Workers shall receive regular and recorded health and safety training, and such training shall be repeated for new or reassigned workers.

3.3 Access to clean toilet facilities and to potable water, and, if appropriate, sanitary facilities for food storage shall be provided.

3.4 Accommodation, where provided, shall be clean, safe, and meet the basic needs of the workers.

3.5 The company observing the code shall assign responsibility for health and safety to a senior management representative.

4. Child labour shall not be used

4.1 There shall be no recruitment of child labour.

4.2 Companies shall develop or participate in and contribute to policies and programmes which provide for the transition of any child found to be performing child labour to enable her or him to attend and remain in quality education until no longer a child; "child" and "child labour" being defined in the appendices.

4.3 Children and young persons under 18 shall not be employed at night or in hazardous conditions.

4.4 These policies and procedures shall conform to the provisions of the relevant ILO standards.

5. Living wages are paid

5.1 Wages and benefits paid for a standard working week meet, at a minimum, national legal standards or industry benchmark standards, whichever is higher. In any event wages should always be enough to meet basic needs and to provide some discretionary income.

5.2 All workers shall be provided with written and understandable Information about their employment conditions in respect to wages before they enter employment and about the particulars of their wages for the pay period concerned each time that they are paid.

5.3 Deductions from wages as a disciplinary measure shall not be permitted nor shall any deductions from wages not provided for by national law be permitted without the expressed permission of the worker concerned. All disciplinary measures should be recorded.

6. Working hours are not excessive

NB: This Base Code clause was revised with effect from 01 April 2014.

6.1 Working hours must comply with national laws, collective agreements, and the provisions of 6.2 to 6.6 below, whichever affords the greater protection for workers. Sub-clauses 6.2 to 6.6 are based on international labour standards. 

6.2 Working hours, excluding overtime, shall be defined by contract, and shall not exceed 48 hours per week. * 

6.3 All overtime shall be voluntary. Overtime shall be used responsibly, taking into account all the following: the extent, frequency and hours worked by individual workers and the workforce as a whole. It shall not be used to replace regular employment. Overtime shall always be compensated at a premium rate, which is recommended to be not less than 125% of the regular rate of pay. 

6.4 The total hours worked in any 7-day period shall not exceed 60 hours, except where covered by clause 6.5 below. 

6.5 Working hours may exceed 60 hours in any 7-day period only in exceptional circumstances where all of the following are met: 

• this is allowed by national law; 

• this is allowed by a collective agreement freely negotiated with a workers’ organisation representing a significant portion of the workforce; 

• appropriate safeguards are taken to protect the workers’ health and safety; and 

• the employer can demonstrate that exceptional circumstances apply such as unexpected production peaks, accidents or emergencies. 

6.6 Workers shall be provided with at least one day off in every 7 day period or, where allowed by national law, 2 days off in every 14 day period.

* International standards recommend the progressive reduction of normal hours of work, when appropriate, to 40 hours per week, without any reduction in workers’ wages as hours are reduced.

7. No discrimination is practised

7.1 There is no discrimination in hiring, compensation, access to training, promotion, termination or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation.

8. Regular employment is provided

8.1 To every extent possible work performed must be on the basis of recognised employment relationship established through national law and practice.

8.2 Obligations to employees under labour or social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of labour-only contracting, sub- contracting, or home-working arrangements, or through apprenticeship schemes where there is no real intent to impart skills or provide regular employment, nor shall any such obligations be avoided through the excessive use of fixed-term contracts of employment.

9. No harsh or inhumane treatment is allowed

9.1 Physical abuse or discipline, the threat of physical abuse, sexual or other harassment and verbal abuse or other forms of intimidation shall be prohibited.

10. Environmental requirements

10.1 Wiggle wishes to share its commitment to the environment with suppliers whose practices conform to applicable environmental standards

11. Legal requirements

11.1 Wiggle is committed to full compliance with the laws and regulations in each procurement location where Wiggle conducts business, and will not knowingly operate in violation of any such law or regulation.

11.2 Wiggle will not knowingly use suppliers who violate applicable laws and regulations

12. No bribery or corruption will be tolerated

12.1 The offering, paying, soliciting or accepting of bribes or kick-backs, including facilitation payments, is strictly prohibited. A bribe may involve giving or offering ANY form of gift, consideration, reward or advantage to someone in business or government in order to obtain or retain a commercial advantage or to induce or reward the recipient for acting improperly or where it would be improper for the recipient to accept the benefit. Bribery can also take place where the offer or giving of a bribe is made by or through a third party, e.g. an agent, representative or intermediary.

Some examples of bribes are as follows. This is not an exhaustive list:

  • gifts, or travel expenses
  • the uncompensated use of company services, facilities or property
  • cash payments
  • loans, loan guarantees or other credit
  • the provision of a benefit, such as an education scholarship or healthcare, to a member of the family of a potential customer/public or government official
  • providing a sub-contract to a person connected to someone involved in awarding the main contract
  • engaging a local company owned by a member of the family of a potential customer/public or government official

12.2 Facilitation payments are small payments or fees requested by government officials to speed up or facilitate the performance of routine government action (such as the provision of a visa or customs clearance). Such payments are strictly prohibited.

12.3 Suppliers, representatives and their employees must comply with all applicable anti-bribery and corruption laws. If no such anti-bribery or corruption laws apply, or are of a lesser standard to that prescribed in the UK Bribery Act 2010, suppliers, representatives and their employees must adhere to the UK Bribery Act 2010.

12.4 Suppliers and representatives must have in place anti-corruption and bribery procedures to prevent employees or persons associated with its business from committing offences of bribery or corruption. Suppliers and representatives will properly implement these procedures into their business and review them regularly to ensure that they are operating effectively.

13. APPENDIX A Definitions

Child

Any person less than 15 years of age unless local minimum age law stipulates a higher age for work or mandatory schooling, in which case the higher age shall apply. If however, local minimum age law is set at 14 years of age in accordance with developing country exceptions under ILO Convention No. 138, the lower will apply.

Young Person

Any worker over the age of a child as defined above and under the age of 18

Child Labour

Any work by a child or young person younger than the age(s) specified in the above definitions, which does not comply with the provisions of the relevant ILO standards, and any work that is likely to be hazardous or to interfere with the child’s or young person’s education or to be harmful to the child’s or young person’s health or physical, mental, spiritual, moral or social development.

General terms and conditions for all Wiggle promotions & promotional vouchers codes

General terms and conditions for all Wiggle promotions & promotional vouchers codes

  • Online use only.
  • Minimum spend required (exclusive of any shipping costs).
  • Wiggle reserves the right to end promotions at any time.
  • Discount vouchers & promotions are only redeemable against in-stock items.
  • Orders for out of stock items cannot be accepted.
  • Discount vouchers/promotions cannot be used to purchase gift vouchers.
  • Discount vouchers/promotions cannot be used in conjunction with any other voucher offer.
  • These codes are single use per account.
  • Discount vouchers/promotions cannot be applied retrospectively.
  • Orders containing excluded brands are not valid for any promotion.