Wiggle Bike Service and Repair

Wiggle Bike Service and Repair

Wiggle Bike Service and Repair

Keep your bike fit and healthy with Wiggle Bike Service and Repair.

Does your bike need some TLC? No sweat, we’ve got the solution. If you live or work within the M25, we’ll keep it simple by collecting and returning your bike from home or work. No fuss. No hassle. No oily hands.

Visit www.wigglebikeservice.com

Products purchased from Wiggle can be fitted, but these will need to be purchased separately by the customer and supplied at the time of bike collection. Extra labour charges will apply.

Terms and Conditions

Wiggle Bike Service and Repair Terms and Conditions in Partnership with havebike

  1. COLLECT & RETURN ONLINE BOOKINGS

Specific dates may be booked via our website for our Collect & Return service. We provide Regular, Deluxe and Super Deluxe bike services

On booking we will the full price of the relevant Service.

You will receive a confirmation of your collection and return date and time slots (09:00 – 14:00 or 12:00 – 18:00).

Our driver will also contact you on the collection/return date to confirm either an AM or PM collection/return approximately 2 hours prior to collection/return of your bicycle.

On arrival at the confirmed collection/return address our driver will contact you and will wait for 10 minutes. He is a busy guy so please make sure you are prompt to leave your bicycle/collect your bicycle from him, otherwise he will need to leave to go to his next appointment.

Customers are advised to keep their mobile phone handy before their collection/return visit.

Special instructions and/or requests should be supplied in advance or to the driver.

  1. Cancellation prior to collection of your bicycle

We do try to be flexible on cancellations and will happily reschedule your appointment if you find you can no longer make your appointment, subject to the following:

  1. You must give us 24 hours’ notice:
  • ahead of your confirmed collect/return date if there are any times you cannot meet our driver;
  • 24 hours’ notice if you intend to cancel/change your collect/return slot
  1. If you are unable to meet our driver with your bicycle, please arrange for a colleague to do so instead and let us know.

If you do not attend the scheduled appointment without making an appropriate cancellation or alternative arrangement we shall be entitled to retain:

  1. Fifty percent (50%) of the relevant advance payment and we shall refund to you the remaining fifty percent (50%) of such advance payment.
  1. Cancellation following collection of your bicycle but prior to commencement of instructed work

Once we have collected your bicycle, you have the right to cancel at any time before the instructed work has commenced. However, we shall be entitled to retain:

  1. Fifty percent (50%) of the relevant advance payment for the relevant Service. we shall refund to you the remaining fifty percent (50%) of such advance payment.
  1. Cancellation following collection of your bicycle and commencement of instructed work
    1. Where costs have been incurred you will only pay for the work completed or the cost incurred. Payment for costs incurred will be required prior to the return of your bicycle. Deposits will be refunded only if no costs have been incurred
  1. Annual Service Plans.  The purchased plan is valid from 12 months from date of purchase.

 

  1. BIKE SERVICING, TECHNICIAN RECOMMENDATIONS & GENERAL CONDITIONS

We will not undertake any additional work without your consent, however, if you chose not to follow our recommendations, we cannot guarantee that your bicycle will work as it should. We will however, do what we can to make your bike roadworthy.

We will not be liable for any economic losses arising in any manner whatsoever out of any delays to, or complications with, the fulfilment of any booking for or arising out of any bicycle servicing, repair and or maintenance work you have asked us to undertake, provided that nothing in these terms limits or excludes our liability for death or personal injury caused by its proven negligence

Prior to carrying out your booked service, our technicians will undertake an assessment of your bicycle to determine the condition of your bicycle and may contact you to advise of any additional work that may be required and/or parts that may require replacing.

  1.  Bike Servicing

Prior to carrying out any Regular Service, Deluxe Service or Super Deluxe Service our technicians will undertake an assessment of your bicycle to determine the condition of your bicycle and may contact you to advise of any additional work that may be required and/or parts that may require replacing.

  1. Completion of work

We will endeavour to complete any work to your bicycle on the day of our service visit. However, there may be times when this is not possible. If that is the case we may need to return your bicycle to our workshop to complete the servicing and/or repairs and return it as soon as reasonably possible. If available, we will also offer you the use of a courtesy bicycle.

  1. Payment

Payment in full is required on completion of any work undertaken to your bicycle and prior to the return of your bicycle.

  1. Removed Parts

Removed parts will be disposed by us. Disposal will be in accordance with current environmental regulations and legislative requirements. A fee may be charged for this service.

  1. Exchanges

Subject to your statutory rights (which shall not be affected by this provision), once fitted to your bicycle any parts fitted to your bicycle cannot be exchanged.

  1. Refunds

Subject to your statutory rights (which shall not be affected by this provision), it is not possible to offer refunds after purchase for any parts that have been used on your bicycle. If you believe that any part we have fitted is faulty, we will offer you the option of purchasing a replacement while the original part is sent to the manufacturer for analysis. If the manufacturer confirms that the product is faulty the cost of your replacement purchase will be refunded. We do however offer extensive guarantees on our work and parts

  1. Parts

All new parts/bicycle components are covered against manufacturing defects for one year from the date of purchase. The parts may have to be returned to manufacturer for inspection, in which case havebike will follow the standard procedure laid down by the relevant manufacturers.

Before any work can be carried out under guarantee, we will conduct a full inspection report. This guarantee will not be offered and will not subsequently apply if you do not authorise the fitting of all additional parts considered necessary for replacement to restore your braking system to its proper working condition.

If you purchase parts from Wiggle.co.uk and wish them to be fitted, there will be an extra labour charge to undertake the fitting.  You will need to supply the product at the same time as your bike is collected. The extra labour charge will be added to your final bill by havebike. 

  1. Labour/Servicing

All work is guaranteed for a period of 3 months from the date of the work being undertaken.

  1. General Guarantee Conditions

The guarantees apply from the date of original purchase.  Guarantees are not transferable and only apply to the person who made the original purchase.  Please ensure you retain your invoice, as proof of purchase is necessary before work can be carried out under the guarantees.

All parts originally purchased through havebike are covered by these guarantees, however, parts failing as a result of improper use, criminal or malicious damage, fire, theft or where the parts have been used for racing, hire bicycles or (in the reasonable opinion of havebike/Wiggle) in an incorrect manner, are excluded.

If work is required to be carried out other than by havebike/Wiggle, approval must be obtained in advance from CustomerService@wigglebikeservice.com  the guarantee may be invalidated when parts are repaired by a garage or individual other than by us.

These guarantees do not cover any defect caused by reasonable wear, tear or corrosion, or any costs incurred through loss of use. Manufacturer’s conditions of sale apply to all goods sold.

These guarantees do not extend to any monetary or compensatory claim, in particular consequential or additional losses.

  1. How to Claim Under Your Guarantee

Contact us customerservice@wigglebikeservice.com together with your guarantee, your original receipt and any other paperwork provided to you. Please be sure to keep your original paperwork safe as a failure to produce this could impact on your ability to claim.

Marketing and Data Protection

Data protection is our number one priority and we take steps to encrypt and secure data in line with industry best practice.  At the point where we (havebike/Wiggle) return your bike, you have the option to opt out of future email communication in connection with Wiggle Bike Service and Repair and Wiggle more generally.

We would like for you to continue to be part of the Wiggle experience and so hope you decide to stay in contact.