Gift Returns

Gift return form

Gift Return Form

If you need to return an item that was purchased as a gift please click here to fill in our gift returns form.

You will be prompted to log in to your Wiggle account, if you do not have one you will need to create one.

Return a gift via Collect+

Return a gift via Collect+

Collect+ is a free of charge service available to our UK customers. There are more than 6000 drop off points throughout the UK that are open from early in the morning to late at night, 7 days a week to make your return as convenient as possible.

If your parcel weighs less than 10kg and has dimensions no greater than 50cm x 50cm x 60cm you will be able to benefit from this service.

All you have to do is:

  1. Print a returns label from here and affix it to the outside of the box.
  2. Write your order number/account number in the space provided on the label.
  3. Drop your parcel off at your local store, you can find your nearest store by clicking here and entering your postcode.

Return a gift via Doddle

Return a gift via Doddle

Wiggle has partnered with Doddle to provide free returns on purchases that aren't quite right. You can return any item apart from bikes using this easy service.

Parcels cannot have a combined dimension of more than 140cm or weigh more than 16kg.  Bikes, frames, turbo trainers and trailers cannot be returned via Doddle.

To return with Doddle follow these steps:

  1. Print your gift returns form and include it in the box.
  2. Bring your item to your nearest Doddle store. They are open early until late and most stores are open 7 days a week.
  3. They will provide a returns label and you'll receive a receipt with a tracking reference

Return a gift direct to us

Return a gift direct to us

If you would prefer to return your products direct to us you can do so using the following address:

Returns, Wiggle Ltd
Citadel Logistics Centre
Black Country New Road
Bilston
WV14 7BR

Please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product). 

We would advise to use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to Wiggle.

Collection from your address

Collection from your address

Here at Wiggle we want to make things as simple as possible which is why we offer a collection service for larger items.

Please contact us with the following details to arrange a collection:

  • Your full name and collection address including postcode
  • Order number and confirmation of which product is coming back to us
  • Your preferred date of collection (Monday to Friday only)
  • A contact number in case the driver needs to get in touch

There is a £20 charge for this collection service that will need to be paid at the time of booking the collection. This fee will be waived if your item is faulty.