Jobs at Wiggle

Are you interested in joining the Wiggle team?

Are you interested in joining the Wiggle team?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

We love sports. We have a global focus and are growing fast. We aim to be the greatest sports retailer in the world. If that sounds interesting to you, take a look at our current openings...

Our History

Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

Wiggle Work and Play

Wiggle Work and Play

At Wiggle we definitely understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport.

We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.

If you are focused on your work but care about having a healthy lifestyle, you will fit in at Wiggle!

Applications

Applications

We absolutely love to hear from you and learn what makes you want to work for Wiggle!

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 14 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us.

Customer Service Advisors

Customer Service Advisors

Location: Belfast

Competitive Salary & Benefits Package

Do you understand the importance of outstanding customer service?

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

What will you be doing?

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

As a Customer Service Advisor, you will be representing Chain Reaction Cycles, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

Knowledge, Skills and Experience

  • Strong communication skills, both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a customer service or retail environment
  • Ability to manage and co-ordinate changing priorities, have high standards and be capable of multi-tasking
  • IT proficient with the ability to learn new systems
  • Self-motivated and confident decision maker with the ability to apply solutions and a positive “can do” attitude
  • Ability to be flexible with work duties and hours as required by the team and business
  • Confident in raising queries in order to optimise service delivery to our customers

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

SQL Database Administrator

SQL Database Administrator

Location: Portsmouth

Competitive Salary & Benefits Package

Calling all Database Administrators – We want you…

We are looking for an experienced Database Administrator to join our Production Services Team to oversee the day to day management of all SQL databases across the Wiggle CRC estates.

What will you be doing?

You will be a member of a 10-strong team who are internationally distributed. On a day to day basis you will make sure that our live databases are running on time and accurately. You will be an integral part in the website deployment process carrying out the website deployment process, carrying out SQL reviews, making sure queries are correct and signing them off.

The technical stuff

  • Day to day management of operational database environments.
  • Mentor and Share technical expertise with junior members of the team.
  • Manage and Liaise with developers and third party to ensure standards and architectural principles are applied as appropriate.
  • Where required to work with the business to capture and analyse requirements, providing technical input in a clear well-communicated manner. Create suitable design documentation and / or data models for others (including 3rd party offshore suppliers) to work from.
  • Develop an excellent understanding of one or more systems, how these systems support the business, how these systems interact with other corporate (and 3rd party) applications, and their place in the overall IT architecture.
  • Analyse systems proactively to identify problems and trends and propose technical solutions and recommend changes to optimise system performance and usability.
  • Create documentation to support future maintenance of system and to support operational requirements.
  • Ensuring agreed OLA’s are adhered to.
  • Managing incidents, service requests and minor change within Production Services Team.
  • Managing, tracking and trouble-shooting issues, change controls, bespoke project roll-outs and live fault escalations.
  • Maintaining a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.
  • Provision of out of hours support.
  • Improving system & automating repetitive jobs.

Knowledge, Skills and Experience

  • 5+ years of experience in database development and support in Microsoft SQL Server (MSSQL) environments.
  • Experience and Knowledge of supporting and maintaining an enterprise Database platform with a main focus on SQL Server 2005/2008/2012.
  • Experience and Knowledge of supporting Wintel and Linux Operating systems required for database operations.
  • Experience and Knowledge of database Integration Services
  • Experience and Knowledge of using and configuring enterprise database monitoring solutions
  • Experience in troubleshooting and resolving MSSQL integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
  • Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
  • Ability to detect and troubleshoot database related CPU, memory, I/O, disk space and other resource contention.
  • Knowledge of database backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
  • Experience in implementing MSSQL operational automation.
  • Knowledge of how MSSQL indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
  • Knowledge of MSSQL management tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs)
  • SSRS – Backup Failures/Job Failures/ Instance Status/Service Status and Mirroring Synchronisation using remote T-SQL Queries via MS-DTC/RPC.

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

Online Marketing Manager (Europe)

Online Marketing Manager (Europe)

Location: Portsmouth

Competitive Salary & Benefits Package

Are you a talented Online Marketing Manager looking to progress in 2018?

We are looking for an Online Marketing Manager to take overall responsibility for all European markets across Wiggle CRC. You will be responsible for setting strategy, leading innovation and managing a team to maximise profitability and drive new customer acquisition.

What will you be doing?

Working with the Global Online Marketing Manager you will take the lead on creating, developing and owning the overall on-line marketing strategy. This role requires management and development of four direct reports as well as working closely with other Regional Onlline Marketing Managers.

Roles and Responsibilities

  • Own the strategy across all channels for Wiggle CRC’s European markets
  • Responsible for the budget and KPI targets across Paid Search, Remarketing, Affiliates, Display and other channels as appropriate
  • Manage and lead a team of four direct reports to improve knowledge, skills & performance
  • Maximise sales and profitability across European markets
  • Identify opportunities across all digital channels to achieve revenue growth targets and drive new customer acquisition
  • Grow market share in relevant tri sports markets
  • Overall responsibility for territory campaigns
  • Execution and evaluation of campaigns across ROE markets
  • Create business cases for new opportunities and engage key stakeholders
  • Work closely with Country Managers and Translators to ensure maximisation of traffic generating opportunities
  • Close working relationship with Wiggle CRC Group Team to ensure latest technologies and best practices are adopted
  • Create and refine bidding strategy in accordance with Group Paid Media Manager
  • Regular analysis of campaign performance against targets and report back to the team / wider business
  • Other work as required by the team

Personal Specification

  • 3-4 years online marketing experience required, working in a multi-site enterprise role an advantage
  • Having European language skills is an advantage but not essential.
  • Experience of managing online marketing teams (across non centralised teams an advantage)
  • Has worked across multiple online channels
  • Experience of managing large budgets across different channels
  • Target driven
  • Has demonstrated history of improving direct reports
  • Experience of working with bid management platforms is an advantage
  • Retail or e-commerce experience desirable 
  • An interest and knowledge in tri-sports are also desirable
  • Be able to work effectively with minimal direction

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

Technical Customer Service Advisors

Technical Customer Service Advisors

Location: Belfast

Competitive Salary & Benefits Package

Job Purpose

As a Customer Service Technical Advisor you will be representing Chain Reaction Cycles, assisting and advising customers via Phone, Live Chat, and Email with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues.

Context

Working as part of the customer service team you will be responsible for helping maintaining Chain Reaction Cycle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

  • The role will have a rotating shift pattern, including weekend work.
  • There is also a performance based bonus which is paid monthly.

Responsibilities and Duties

Duties

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Chain Reaction Cycles product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

KPIs

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Knowledge, Skills and Experience

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

German Speaking Customer Service Advisor

Location: Portsmouth

Job Purpose:

As a German speaking Customer Service Advisor you will be representing Wiggle, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Context:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our German and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

This role will have a rotating shift pattern - week 1 06.00 - 14.30 / week 2 - 09.00 - 17.30 / week 3 - 13.30 to 22.00.

One in three weekends will be worked (09.00-17.30) with Monday and Tuesday off.

Shift rotas are provided 8 weeks in advance.

There is also a performance based bonus which is paid monthly

Responsibilities and Duties

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

KPI’s:

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Qualifications and Skills

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic please send your CV to jobs@wiggle.com!

CRM Development Lead

Belfast

Competitive Salary & Benefits Package

Are you a driven, data passionate, CRM Development Lead looking for a new challenge?

We are looking for a unique individual to join our CRM development team based at our Chain Reaction Cycles office based in Belfast. This is a very exciting time at Wiggle CRC as we have been investing heavily in this area bringing in and building industry leading tools.

What will you be doing:

You will be responsible for the CRM Development team, owning all e-mail development, the execution of marketing automation and driving forward the delivery of the CRM roadmap. You will also be responsible for:

 

  • Owning the Chain Reaction Cycles e-mail development process
  • Being product owner for our e-mail service provider – IBM Watson
  • Being the lead evangelist for marketing automation via this channel
  • Working closely with the CRM manager to oversee the set up of marketing campaigns.
  • Driving forward the acquisition of e-mail address with the CRM Manager.
  • Working with our data architects & engineers to ensure our platform is fully connected to our data platform.
  • Creating and managing the email testing loop.
  • Managing the development team
  • Ensuring that Chain Reaction Cycles is at the forefront of all industry trends.
  • Maintaining high quality and accuracy of email templates and email lists

Knowledge, skills and experience:

  • Strong in HTML
  • Understanding of Javascript
  • Understanding of SQL
  • Strong analytical and quantative skills with the ability to use data to develop and measure marketing campaigns
  • Proven ability to drive, manage and motivate a team.
  • Proven experience in creating, scheduling, testing and executing one-time automated e-mail campaigns
  • Experience working with enterprise level e-mail service providers such as IBM Cloud Marketing and Salesforce.
  • Excellent MS Office skills, including a strong working knowledge of Excel.

Does this sound like the perfect job for you? Fantastic, please click to apply.

French Speaking Customer Service

Job Summary

Job Purpose:

As a French speaking Customer Service Advisor you will be representing Wiggle, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Context:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our French and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

This role will have a rotating shift pattern – week 1 06.00 – 14.30 / week 2 – 09.00 – 17.30 / week 3 – 13.30 to 22.00.

One in three weekends will be worked (09.00-17.30) with Monday and Tuesday off.

Shift rotas are provided 8 weeks in advance.

There is also a performance based bonus which is paid monthly.

Responsibilities and Duties

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

KPI’s:

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Qualifications and Skills

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in French and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic - please click apply!

HR Business Partner

Location, Bilston, Wolverhampton

Competitive salary and benefits package

 

Job Purpose:

This role is commercially focused, balancing both the ability to deliver hands on HR solutions to the business whilst managing a high ER case load. The HR Business Partner will be responsible for partnering through all areas of HR including complex employee relations, management development, engagement, and performance management. It will provide HR support to the Distribution Centre across all levels including working with senior management to deliver and implement processes, policies and strategies. This is an experienced role responsible for the day to day delivery of the HR function reporting directly to the HR Manager.

Context:

The HR BP is responsible for ensuring UK legislation is considered and interpreted to fit the Wiggle and distribution centre environment, from both a process, procedural and policy perspective.  The role provides support to all areas of site from a HR perspective and will be responsible for supporting the HR department in completing business development projects. The role will partner with stakeholders from within the operations functions and will need to have a clear understanding of what drives the business, the market and how this impacts the people agenda on site. The HRBP will be expected to provide coaching and advice to managers and leaders to ensure delivery of their business area through performance of their people.

Accountabilities:

  • Lead and coordinate action planning on the full range of HR activities relevant to the distribution centre, including but not limited to Employee Relations, Reward, Policy, process and work force planning,
  • Diagnose and analyse people issues, providing objective challenge and engaging the appropriate methods to ensure resolution.
  • Support managers and the business on all Employee Relations in line with company policy and legislation, minimising risk to the business
  • Support the management team in creating and delivering plans to build high employee engagement
  • Develop and maintain trusting and effective partnerships with all onsite managers, challenging their thinking and working closely with them to co-develop solutions to meet their current and future business needs
  • Work with management to build a high-performance culture and coach managers on strategies for nurturing their talent, developing their people and tackling team and individual performance issues.
  • Fully integrate and work in partnership with the site, analysing trends and key metrics to understand the key performance issues, objectives and drivers, subsequently proactively driving the HR agenda.
  • Understand the legislative landscape and have the ability to apply in practice, also ensuring compliance with necessary policies and processes
  • Identify training needs, and design and deliver training programmes to assist with the upskilling of employees and managers.
  • Partner with the HR Manager, and wider business to successfully deliver business projects  
  • Suggest ways the HR function and business can continually develop

KPI’s:

  • Ensure ER cases are managed in line with policy and legislation to minimise the risks to the business
  • Provide a timely response to all queries   
  • Ensure that all employee records remain up to date
  • Contribute to the maintenance and improvement of HR KPIs; Headcount, Turnover, Retention, Loss of Productivity and ER cases.

Knowledge, Skills and Experience:

  • Experienced HR professional with a “can do” attitude
  • Commercially minded approach to HR
  • CIPD professional
  • Experienced at dealing with a high and sometimes complex ER case load.
  • Approach ER with a commercial view, in addition to legislative requirements.
  • Up to date knowledge of current and emerging legislation, case law and best practice with an ability to translate legal developments in to practice
  • Competent in using Microsoft Offices packages, particularly PowerPoint were creative approach would be ideal.
  • Experience in analysing data and producing reports
  • Previous experience with writing and delivering training material

Competencies:

  • A passion and confidence to set you apart in both HR and delivering success
  • Comfortable working in a fast-paced environment with a degree of ambiguity.
  • A strong commercial acumen
  • Excellent stakeholder management/influence and the ability to easily engage with colleagues at all levels.
  • Able to build effective and strong working relationships.
  • Strong communication skills, with the ability to share a message to varying audiences.
  • Ability to prioritise own workload in an organised manner and work under pressure, juggling multiple deadlines
  • Ability to work independently and as part of a team, sharing and demonstrating ideas of good practice
  • Ability to interpret policies and procedures, identify issues and use initiative when providing solutions
  • High degree of confidentiality and experience in managing sensitive information
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Possess a strong attention to detail with a strive for excellence in delivery
  • Ability to take a lead role and own project delivery

If you would like to apply please send your CV to jobs@wiggle.com

Social Media

 Location : Portsmouth

Competitive salary and benefits package

Wiggle CRc are seeking a commercially driven Social media and Display Co-Ordinator with proven digital and traditional marketing advertising experience to join our fast-paced, growing digital marketing department.

In this new and exciting role, you will be part of ateam who are focused on new customer acquisition across multiple platforms both online and offline, including paid social, content & display across all brands & territories within the Wiggle CRC group, establishing and maintaining best practice, performing and reporting whilst identifying and rolling out new opportunities and channels.

From your previous experience and a desire for continous learning, you will be aware of the latest digital trends and understand the importance of working with social teams to co-ordinate audiences, advertising timings and identifying new growth channels. Whilst working with the insights team and onlien marketing managers to analyse campaign performance and drive innovation.

The ideal candidate will acknowledge and understand the importance of the customer journey, possess a provne track record of working in a similar role, have experience creating, co-ordinating and delivering innovative content, display and social media advertising campaigns.

As a rapidly growing business, this is a great opportunity for an individual who is keen to utilise and expand their skills and make an impact.

What will you be doing?

  • Working with new customer acquisition and wider digital marketing team to develop opportunities for new customer growth, including but not limited to, platforms such as ad servers, publishers, social netowrks, video channels and TVOD.
  • Responsible for ad creation / set up and day to day management of paid social and display campaigns, whilst working with the wider team to brief and create display creative.
  • Test and learn different targetting methods, copy and creative within display advertising for optimal campaign performance
  • Co-ordinate with the digital projects manager to ensure the delivery of brand and commercial campaigns through display advertising channels
  • Work with the digital projects manager and marketing insights team to deliver audiences to the online marketing team for use in display marketing channels, whilst ensuring data is correctly managed, stored and kept up-to-date.

Knowledge, Skills and Experience

  • Previous experience in a similar marketing role with digital display and advertising experience
  • Previous experience within a retail or E-Commerce environment is desirable
  • Proven track record of creating, co-ordinating and delivering display and social media advertising campaigns
  • Exposure to the latest digital marketing and social media techniques
  • Technically up to speed with paid social media advertising
  • Knowledge of Facebook API and Google Analytics desirable
  • A highly analytical approach and the ability to propsoe and deliver effective campaigns based on evidence and insight.
  • Highly organised with the ability to manage constantly changing priorities

Does this sound like the perfect job for you? Fantastic! Please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

Customer Service Product Expert (Weekends only)

Job Purpose:

As a weekend Customer Service Product Expert, you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone on Saturdays and Sundays. You will have the highest degree of courtesy and professionalism and provide detailed product information and recommendations also resolving issues.

Context:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types on weekends. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

The role will be working weekends only –

Saturday – 09.30am – 18.00pm

Sunday – 09.30am – 18.00pm

There is a performance-based bonus which is paid monthly.

Responsibilities and Duties

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms

KPI’s:

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Knowledge, Skills and Experience:

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic - please email your CV to jobs@wiggle.com and a member of the internal talent acquisition team will contact you!

Japanese Translator

Location: Portsmouth

Are you a native Japanese speaker?

Do you have translation experience?

Then we have a great opportunity for you!

Wiggle’s International team have a vacancy for a Japanese Translator to join the team on a permanent basis!.  As a Wiggle Translator, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating Wiggle’s website interface, marketing and digital content, technical products and help pages.

 

What will I be doing?

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

 What experience would we like you to have?

  • Native standard of Japanese as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing and post editing skills will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! We would love to hear from you!

Workshop Technician (PDI)

Location: Whitepark/Ballyclare

Calling all Workshop Technician’s– We want you…..

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential. Working as part of a dynamic team at our Commercial offices or at our Operations centre, there are exciting career prospects available throughout the business.

What will you be doing:

  • Set up and configuration of high quality bikes before dispatch.
  •  Monitoring and assessing quality of completed bikes using quality checklists
  •  Ensure compliance with all Health and Safety regulations
  •  Completion of regular housekeeping duties

Knowledge, Skills and Experience:

  • Proven working experience and the ability to clearly demonstrate a solid understanding in the pre-delivery inspection process
  • 6 months experience in a workshop environment.
  • The ability to demonstrate proficiency in bike assembly
  • Proven quality control with the ability to identify bike faults
  • Cytech Qualification (level 1 or above) or similar industry recognised qualification
  • Actual exposure to the Warehouse Management System and Live- Apps in relation to bike order process
  • Positive can-do attitude
  • Methodical and systematic approach to set tasks and achieving deadlines/targets
  • Excellent attention to detail
  • Ability to work as part of a team
  • Willing to be flexible, adaptable
  • Willing to accept responsibility and be accountable

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of the talent acquistion team will contact you.

Junior Buyer

Are you customer driven and passionate about sports? If so, we have the #dreamjob for you! WiggleCRC are looking for a Junior Buyer to join the family…

What will I be doing?

You will develop a good understanding of the Wiggle customer, and the product category overall market.  A good knowledge of negotiation skills are essential to obtain the best possible cost prices, and supplier terms to enable Wiggle to offer the best prices to the customer.  The Junior Buyer must operate within the agreed Merchandisers Range Framework to keep the range width and depth appropriate, with a balanced attribute product listing.  The Junior Buyer is accountable for setting up items with the appropriate level of data, to enable customers to identify the right product, and to allow accurate range analysis.

As well as this you will be…

  • Negotiating lowest industry cost prices
  • Maintaining balanced number of Suppliers / Brands
  • Testing new products with managed risk
  • Supplier Terms / Deals negotiations
  • On Boarding new Suppliers, Brands and Products
  • Exiting poor selling / non profitable Suppliers, Brands and Products
  • New product / Brand trialling
  • Communicating relevant details to the wider business (Marketing / International)


What experience would we like you to have?

  • Ideally working within sports retail
  • Understanding of product knowledge
  • Ability to prioritise and has strong attention to detail
  • Customer focused

Does this sound like your #dreamjob? Great! Please send your CV to jobs@wiggle.com and the Talent Acquisition team will contact you!

Buyer

Location: Lakeside, Portsmouth

Are you an experienced Buyer looking for your next challenge? Are you passionate about the sports industry and looking to progress your career? If so, WiggleCRC have a great opportunity for you!

What will I be doing?
The Buyer role is to be an expert in the category market, with a full detailed understanding of the main Brands and products, and a commercial ability to select the very best customer product offer.  Buyers must be able to understand and operate within the agreed Merchandisers Range Framework, selecting the most appropriate suppliers, products, and negotiate industry leading prices and terms, and work with the Buying Assistant to set up all products with the correct data in a timely manner.

As well as this you will …

  • Source new suppliers and manage existing supplier relationships for products areas.
  • Identify, procure and manage the supply of quality merchandise for specific areas including exhibitions.
  • Manage the stock holding and sales performance of specific departments and recommend action within agreed financial parameters.
  • Meet retail sales and margin targets, as well as retail key performance indicators.
  • Ensure that all products sold meet relevant regulations and trading standards and that the customers’ or the Museum’s reputation is not put at risk.

What experience would we like you to have?

  • Past experience of Buying within a similar retailer, or highly performing individual from within the business looking to progress. 
  • Understanding of product knowledge
  • Must demonstrate extremely strong negotiation skills and high level of energy to drive the product ranges, and understand the principles of balanced attribute range building, and able to operate within the budgeted framework.

If this sounds like the perfect next opportunity for you, please apply now or contact the Talent Acquisition team for more details!

Senior Java Developer

Location: BT12 6HR

Chain Reaction Cycles are looking for a highly motivated Senior Java Developer who is passionate about solving large scale engineering problems and excited by taking a leading role in the most exciting projects in global ecommerce.

What will I be doing?

You will be a key member of the development team responsible for the eCommerce platform for one of the biggest brands in global sports retail. With combined revenues of over £350M the company has embarked on a program of large-scale technology investment based on Enterprise Java/Oracle technologies and integrations with best in class service providers.

  • You have high standards when designing robust, scalable, performant and maintainable software solutions.
  • You will deliver, maintain and support both new and existing features that help our world class retail business to continue to grow and serve our global customer base in new and exciting ways.
  • You will become an expert on leading eCommerce and related technologies.
  • You will help to build a best in class Headless eCommerce platform with a decoupled ReactJS SPA front end.
  • Collaborating with and mentoring your team members and working with business stakeholders.

What experience do I need to have?

  • At least 3 years experience in software engineering.
  • Experience designing, developing and maintaining large scale, highly available, distributed web applications.
  • Expert Java 8, JEE, RESTful web services, multi-threading, messaging/event driven systems.
  • Clean coding, refactoring & problem-solving skills.
  • Great team work, communication and interpersonal skills.
  • Experience with relational database systems and SQL in high volume transactional applications.
  • Proactive self-starter who thrives in fast paced, agile development environments.
  • Sharing technical expertise, experience in leading teams, mentoring junior developers.

It would be great if you had the following experience, but not essential…

  • Experience in HTML, CSS and JavaScript, JSP, JQuery or ReactJS.
  • Java Garbage Collection, Heap Analysis & Performance Tuning.
  • Experience of Oracle Web Commerce platform development.
  • While you might not be a hard-core athlete you are motivated by the positive difference sport and exercise can make in people’s lives.

Why do people love working at Chain Reaction Cycles?

  • I have the opportunity to really make a difference!
  • I am given real responsibility
  • I work in an amazing industry
  • Staff Discount!
  • Flexi time!

If you would like to be part of the CRC family – please send your application to jobs@wiggle.com and join the #goodstuff !

IT Systems Administrator

 Location : Portsmouth

Competitive salary and benefits package

Wiggle CRC are looking for a passionate Systems Administrator to join our IT department.

The Systems Administrator is responsible for the technical support & maintenance of the Wintel server environment, monitoring and scripting within the LINUX sphere, daily monitoring and hea;th checks, patching, virtualisation technology platforms, shared storage, backup/DR environments, internal project consultancy and managing data networking.

What do the team currently support?

  • They maintain and support over 300 servers, both physical and virtual
  • They manage support for over 50 network asets, including switches, routers, APs, load-balancers and WAFS.
  • They support infratructure for 4 offices, 3 data centres and 2 warehouses.
  • 24/7/365 support of company website both .Net and ATF based.
  • Support Azure cloud-based DR solution.

What will I be doing?

  • Providing advanced technical support for all Wintel and LINUX systems across the business.
  • Providing advanced technical support for collaborative technology, including e-mail and unified communication systems
  • Providing advanced technical support for virtualization and shared storage environments
  • Provide support for LAN / WAN MPLS data network and manage technology partners
  • Ensure change control and other processes and procedures are followed and that configuration documettaion is completed when systems are deployed or modified.
  • Review and authorise production environment implementations and deployments

What experience would we like you to have?

  1. Wintel and/or Linux operating systems such as Microsoft Windows Server 2003 / 2008 r2 / 2012 / 2016, CentOS, Redhat, Ubuntu.
  2. Authentication and directory services (Active Directory, DNS, DHCP, LDAP, GPO management
  3. Windows / Linux automation (scripting, imagining, installation, management, SCCM)
  4. Anti virus malware and pactch management technologies, suh as WSUS.
  5. TCP / IP networking LAN / WAN (DNS, DHCP, RAS, VPN) MPLS
  6. Collaborative technolgies such as Microsoft Exchange, Office 365, Sharepoint, Citirix
  7. Highly effective interpersonal and organisational skills

If this sounds like the next challenge for you, please get in touch with the internal Talent Acquisition team or apply now!

 

Customer Acquisition Manager

 Location : Portsmouth

Salary : competitive with good benefits package

You will be responsible for leading customer acquisition and new channel development for the Wiggle CRC group. You will be responsible for debeloping the customer acquisition strategy, leading in-house channel management and innovation and managing a team to drive new customer acquisition.

What will I be doing?

Your responsibilities will include planning and implementation of acquisition campaigns, optimising campaigns through data analysis and A/B testing, and the identification & development of new channel opportunities that are ready to be scaled. Your team will support the brand marketing function as an internal media agency, advising on where customers are and how to reach them, identifying new opportunities to advertise to them.

Your role as the leader of channel development, will cover (but not be limited to) YouTube, Google Display Network, other programmatic ad networks, publisher networks, social platforms, content development, press print and partnership opportunities.

What experience would we like you to have?

Hands on experience of running in-house digital campaigns is a must.

Accountabilities

  • Developing new digital channels for customer acquisition
  • Developing new off-line channels for customer acquisition
  • Delivering channel performance
  • Building team capabilities, processes and systems for management control that develop and deliver Wiggle CRC channel performance
  • Identifting and capturing growth opportunities
  • Working with marketing and commercial teams to identify growth opportunities at brand, territoty and channel level, through deep customer and channel understanding and developing a robust approach to enable continuous iteration and improvement.
  • Customer growth through established acquisition channels (eg facebook)
  • Development of new acquisition channels through test and learn approach

Does this sound like the perfect challenge for you? Great! Please apply now by sending your CV and a covering letter to jobs@wiggle.com or contact the internal Talent Acquisition team for more information

Graphic Designer

 Location : Mallusk, Belfast

Salary : competitive with excellent benefits package

Are you a Graphic Designer looking for your next challenge? if so, please read on.

This role calls for an experienced designer to work at the heart of one of the most dynamic companies in online retail. The successful candidate will be responsible for producing compelling and engaging design solutions that support a range of commercial goals.

Working across a range of channels, from designing the home page of our website, to devising effective online and print advertising. The succesful candidate will be responsible for generating a wide and varied selection of multi-lingual digial banner assets each week for the website, along with supporting materials for social media, Affiliate advertising, display advertising, ATL, events team and our retail store. The volume of these is not fixed each week nor is the area of work.

What will I be doing?

  1. Developing an understanding of the Chain Reaction Cycles brand its position as one of the world's leading cycling brands.
  2. Working collaboratively with other members of the Marketing department to embed excellent design in all our work.
  3. Explore new and creative ways of promoting products and service propositions.

What experience would we like you to have?

To be considered for this position, you must have strong graphic design skills, digital skills, marketing experience and the ability to build rapport with a wide range of colleagues

  • Degree level qualificaion in a design related discipline
  • Min 3 years experience in Graphic Design capacity, primarily withina digital environment with HTML / coding knowledge desirable.
  • Good technical knowledge of the design process
  • proven creative skills, demonstrating the ability to create innovative and appropriate design work.
  • Proficient in the use of Adobe Creative Suite amd Microsoft Office 65.
  • Good analytical skills
  • Good communicator both verbally and in writing
  • Good team player
  • Proven ability working in a fast paced, deadline driven, creative e-commerce environment.
  • Good time management with the ability to work on numerous projects at the same time.
  • Good data and literacy skills.

If this sounds like perfect job for you, please apply now - or contact the internal Talent Acquisition team with any questions.

 

French Translator

Location : Portsmouth

Competitive Salary and Benefits Package

Are you a native level French speaker? Do you have translation experience? Then we have a great opportunity for you?

Wiggle CRC's international team have a vacancy for a French Translator to join our team on a permanent basis. As a Wiggle CRC Translator, you will be assisting the translation, marketing and customer services teams with all related translation and communication matters. You will be responsible for translating Wiggle CRC's website interface, marketing and digital content, technical products and help pages.

What will I be doing?

  • Translating website contents, product descriptions and marketing digital contents
  • Understanding and learning Wiggle CRC products.
  • Making sure the translation memory (TM) is organised and up-to-date.
  • Making sure that the glossary / termbase is organised and up-to-date.
  • Assisting the customer service team with incoming e-mail and phone queries from customers.
  • Completing any translation and communication is completed on any other foreign language (as required).

What experience would we like you to have?

  • Native level French as well as English
  • A degree in translation or equivalent experience.
  • Deep understanding and excellent command of CAT tool.
  • Creative writing and post editing skills would be an advantage.
  • Strong attention to detail with a strive for excellence in delivery.
  • Experience of working in a fast-paced environment as part of our professional team.
  • The ability to manage and co-ordinate changing priorities, understand "what good looks like" and capable of multi-tasking.
  • A confident decision maker with the ability to nail actions and get stuff done.
  • The ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors.
  • The ability to be flexible with work duties and hours, as required, by the team and business and be able to attend other sites for which travel may be required.

Does this sound like the perfect role for you? Fantastic! We would love to hear from you.

Replenisher

Location : Mallusk, Belfast

Competitive salary and benefits package

Are you a Replenisher looking for your next challenge? If so, please read on!

Wiggle CRC are looking for a Replenisher to support the Merchandiser by effectively planning intake to optimise profict availability in line with WSSI stock targets. You will challenge and seek ways to constantly improve supplier performance such as reduced lead times, lower MQQs and more efficient pack sizes etc.

Replenishers are responsible for placing and maintaining all purchase orders, managing the system parameters and calling off products in a timely manner. They must review the replenishment alerts (under / over stocks) and propose action and change to resolve these issues.

This is a pivitol role to the department success, effectively planning stock intake to optimise stock availability to support the achievement of sales budgets. Ideally you will have a good understanding of the supply base and manage placement of GFR, purchase orders and inbound stocks. Customer product availability is paramount, and a good understanding of the product sale profile is essential.

What will I be doing?

  • Assisting the Merchandiser in the management of stock intake within the agreed targets.
  • Supporting the Merchandiser on forward order buys / forecsats, working within the Merchandiser guidelines.
  • Managing placement to delivery of all GFR purchase orders.
  • Maintaining department delivery schedule, vocalising delivery risks or opportunities against the critical path to Merchandiser and department.
  • Maintaining and seeking ways to effectively improve replenishment system paramters, such as lead times & MOQs, monitoring and reporting results to the Merchandiser.
  • Liaising with the warehouse team to ensure suppliers conform to delivery KPIs, sughesting action plans to improve where necessary.
  • Input into Trading, Strategy & Sourcing meetings (stock availability, OTIF, intake bridges & stock gap analysis - overall supplier compliance)
  • Full awareness of departmental best sellers - pro-actively raising concerns on order coverage whilst reducing overstocks on the tail and vocalising over stock risks.
  • Timely resolution of invoice quantity discrepencies, determining the root cause and ensuring the best commercial outcome for the business.

What experience would we like you to have?

  • Experience of replenishment / assistant merchandising within a retailer.
  • Must be exceptionally numeric with intermediate skills in Excel and Powerpoint.
  • Experience in managing / liaising with a supply base preferable.
  • Pro-active behaviour to challenge lead times, minimum order restrictions and delivery times is essential
  • A strong communicator, with commercial acumen and the ability to negotiate effectively.

If this sounds like the perfect job for you, please apply now by sending your CV to jobs@wiggle.com and the Talent Acquisition team will be in contact with you.

 

Resource Co-Ordinators x 4

 Location : Bilston, Wolverhampton

Competitive salary and benefits package

Due to our continued expansion, Wiggle CRC have a number of exciting opportunities for Resource co-Ordinators to join our operational processing team. This role will be based at our state of the art Distribution Centre in Bilston, Wolverhampton.

What will I be doing?

Reporting directly to the Shift Fulfilment Manager, this role will be the key point of contact on shift to track all changes to planned working hours. You will be responsible for the accurate collation of payroll and forecasting data for the entire shift.

The succesful candidate will be responsible for the close monitoring of working hours and collation of data which is fed into a central location for site daily, weekly and monthly reports. Your key responsibilities will include:

  • Preparation of deployment plans for the Fulfilment Manager and Operations Manager
  • Day to day upkeep of shift registers, detailing hours expected vs hours actually worked
  • Collation of monthly overtime and submission of records in line with payroll deadlines.
  • Collation of monthly shift premium and submission of records in line with payroll deadlines
  • Collation of hours worked for leavers
  • Daily updates to managers regarding updates to Who's Off
  • Submission of relevant data to Operations Deployment, Data and Finance Analyst for inclusion on KPI reports.
  • To implement measures to ensure accuracy and integrity of records and documentation
  • Regular spot checks of Who's Off for compliance with rules on annual leave and absence booking.
  • Provide administrative support to the Fulfilment Manager

What experience would we like you to have?

  • 1+ years experience in ad administrative / data input role.
  • Operations experience would be an advantage
  • A solid understanding of MS Excel including formulaes to an intermediate level.
  • Good communication and collaboration skills
  • Able to demonstrate high levels of accuracy and attention to detail.
  • Good forward planning skills and the ability to pro-actively manage your time.

What skills would we like you to have?

  • Excellent organisational skills
  • The ability to work independently and as part of a team.
  • The ability to thrive in a pressurised environment
  • Pro-active and adaptable
  • Highly analytical
  • Personal integrity and the ability to work with confidential information
  • Fully flexible to work 40hrs per week across a 7 day shift pattern.

Please note that we are recruiting for 3 people to work rotating shifts across a 7 day shift pattern and for one person to work a fixed Sunday 2200 to Friday 06.00 night shift.

Does this sound like the perfect challenge for you? Great, please apply now by sending your CV to jobs@wiggle.com or contact a member of our Talent Acquisition team on 01902 290752.

  •  

Software Engineer

Location: Portsmouth
Salary: Competetive salary + benefits package 
 

WiggleCRC are looking for a Software Engineer to join the family! Are you looking for your next challenge? Great, we have the perfect opportunity for you…

What will I be doing?

As a Software Engineer working within Wiggle ecommerce development team you will be developing solutions through a combination of project and small change initiatives to our high volume transactional website. You will assist in the design, creation, testing and documentation of new and existing software components from supplied specifications in accordance with agreed development and security standards and processes.  The role will also require interaction with the IT delivery team, in the form of BAs, Project Managers and the IT Service Team.  

  • Delivering short timescale business change (around 2 weeks).
  • Specifies user/system interfaces, and translates logical designs into physical designs taking account of target environment, performance & security requirements and existing systems.
  • Advises database designers and other application development team members on the details of data structures and associated components.
  • Designs, codes, tests, corrects and documents complex programs and scripts from agreed specifications, and subsequent iterations, using agreed standards and tools, to achieve a well engineered result. 
  • Takes part in reviews of own work and leads reviews of colleagues' work.

What experience would we like you to have?

Looking for 4+ years industry experience in the following areas

  • Development frameworks: Microsoft .Net code base platforms using C# or VB.Net, experience of additional languages beneficial (Java, Ruby, Python).
  • Web Technologies: Microsoft MVC 3+, HTML5 and CSS, JavaScript and frameworks.
  • Testing Frameworks: Awareness of or advantage to have experience of (NUnit, Moq, MSpec).
  • Data & SOA: Exposure to database technologies (Microsoft SQL Server, No SQL DB's (Raven, Redis), ORM's, nServiceBus).
  • Industry experience of using best practices for code design (SOLID, design patterns) 
  • Grow knowledge of best practices for code design using SOLID principles, take responsibility for utilising senior members of the team in order to attain this knowledge.
  • As one of the team, feel empowered to speak up, make suggestions and question decisions around design and development.

Does this sound like the perfect next challenge for you? Great! Please apply now or contact the Talent Acquisition team for more information

QA Engineer

Location: Portsmouth
Salary: Salary competetive + benefits package 

Are you looking for your next challenge within Testing? WiggleCRC are looking for a QA Engineer to join the family on a permanent basis!

What will I be doing?

Working within the Wiggle eCommerce Development Team you will be required to deliver quality across all planned business change. Change may require either the introduction of new Wiggle systems, enhancements to existing systems and integration with 3rd party systems. The role will also require interaction with the IT delivery team, in the form of BAs, Project Managers and the IT Service Team.

  • Wide exposure to wide area of testing – manual, automation, exploratory, regression, performance
  • Test Automation key skills: C# (or Java), Selenium
  • Manual testing of software changes and defect fixes
  • Working with the business to define requirements
  • Keeping test notes and test related documentation up to date
  • Working on larger strategic projects, in order to deliver large scale operational improvements
  • Delivering short timescale business change (around 2 weeks or less).
  • As one of the team, feel empowered to speak up, make suggestions and question decisions around design and development.
  • Grow knowledge of best practices for test design and approaches. Take responsibility for utilising senior members of the team in order to attain this knowledge, and personal investigation into new ideas as well as established best practices.

What experience would we like you to have?

 At least 2 years of industry experience in the field of QA, with demonstrable skills in following areas:

  • Writing efficient automation tests directly in a coding language (C# preferable, Java is also beneficial) and reviewing automation test results
  • Excellent manual feature testing skills
  • Exploratory testing
  • Experience of working in Agile teams
  • Collaborating with developers and business stakeholders to define application requirements

Beneficial skills:

  • Experience of BDD approaches to software development
  • Knowledge of cucumber and the gherkin syntax

  Does this sound like the perfect next challenge for you? Great! Please apply now, or contact the Talent Acquisition team for more information.

Customer Service Advisor - Nights

Location : Portsmouth

Competitive salary and benefits package

Calling all Customer Service Advisor’s, we want you….

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

As a customer service advisor, you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

What will you be doing:

·         Ensure customer queries are answered promptly and completely via both Chat and Email

·         Monitoring, responding and resolving customer queries on Social media

·         Monitoring and responding to customers reviews across various platforms

·         Calling customers when they request a call back service to answer their queries / resolve any issues

·         Ensure that all communications with customers are conducted in a professional and courteous manner

·         Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.

·         Any other Customer service related task

·          

Knowledge, Skills and Experience:

·         Strong communication skills both written and verbal

·         Strong attention to detail and aiming for excellence in delivery

·         Experience of working in a fast-paced office environment as part of a professional team

·         Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking

·         Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude

·         Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors

·         Ability to be flexible with work duties and hours as required by the team and business

·         Ability to attend other sites for which travel may be required

Does this sound like the perfect job for you? Fantastic, please click to apply

German Translator (maternity cover)

Location : Portsmouth

Competitive salary and benefits package

Are you a native level German speaker?

Do you have translation experience?

Then we have a great opportunity for you!

Wiggle’s International team have a vacancy for a German Translator to join the team on a permanent basis!.  As a Wiggle Translator, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating Wiggle’s website interface, marketing and digital content, technical products and help pages.

 

What will I be doing?

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

 What experience would we like you to have?

  • Native standard of German as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing and post editing skills will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! We would love to hear from you!

Service Desk Analyst

Location: Portsmouth
Competitive Salary & Benefits Package

Are you an experienced IT Service Desk Analyst with exceptional customer service skills?
We are looking for an IT Service Desk Analyst to join our fun loving and highly professional team based at our head office in Portsmouth. Our Service Desk team support over 1000 Wiggle CRC staff and deal with on average 40 queries each, per day, in order to ensure our IT solutions’, allow our business to run smoothly.

What will you be doing:
Our IT Service Desk is an integral part of the Wiggle CRC business and acts as a gateway for IT users to engage with the IT department. The work completed within this team ensures that all staff at Wiggle CRC have what they need to perform within their role.
 
Roles and Responsibilities
• Performing first time fix on incidents raised to the team in a professional manner.
• Provide first line telephone and ticket-based IT and application support to the Wiggle business
• Performing service requests raised to the team including accounts set up, software installations and physical desk moves.
• Manage the change management process and attend a Change Acceptance Board when required.
• Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability.
• Renew or procure services on behalf of the IT department where required by following the purchase order process
• Provide reports on IT performance to senior members of the Wiggle business.
• To assist in transition process from either an internal or external IT development team into IT support.
• Create and maintain IT support documentation where missing or incorrect.
 
Personal Specification and competencies:
• Windows 7 and Windows 10 administration experience.
• Basic network and / or database skills (SQL)
• Active Directory and Office 365 exposure.
• Sharepoint
• Knowledge and understanding of ITIL.
• Excellent customer service skills and a willingness to deal directly with users either by phone or face to face.
• Excellent written skills are essential
• Experience at working in a busy support environment
• Evidence of process improvement to increase efficiency must be shown.

Does this sound like the perfect job for you? Fantastic, please click to apply.

 

HR Coordinator

Location: Portsmouth

Salary: Competitive

Are you looking for your next career within HR? Great, WiggleCRC have an exciting opportunity for you…

You will play a key role providing generalist HR support to the HR function and wider business. As the HR Coordinator, you will ensure all day to day people related processes for all areas of the business are carried out in accordance with company needs and external requirements, with the aim to increase organisational performance through people.

What will I be doing?

This role is looking after all HR administration and supporting the HR Team, as well as the wider business in the day to day management of employees. You will be the first point of contact for all HR-related queries. This role covers the general functions of a HR Department to include but not limited to data management, onboarding, policies and procedures, administration.

  • Responsible for all new starters and managing the new starters’ process, including preparing and sending out contracts, conducting inductions, and all administration related to the process.
  • Maintain records for probation, sickness absence, Performance Reviews etc.
  • Manage employee absence reporting
  • Support the preparation of monthly KPIs
  • Manage HR processes and ensure that payroll is informed
  • Assisting in investigations, disciplinaries and other employee relations processes
  • Look after the leavers process, including conducting exit interviews, preparing paperwork
  • Ad-hock tasks as and when they arise

What experience would we like you to have?

  • Previous experience in a HR-related role
  • CIPD professional
  • Excellent attention to detail and a high level of accuracy
  • Excellent IT skills including Excel, Outlook, Work, PowerPoint etc.
  • Excellent verbal and written communication skills, ability to communicate on all levels of the business
  • Ability to manage shifting priorities
  • Administration and heavy work load experience, ability to work in fast-paced environment
  • A passion and confidence to set you apart in both HR and delivering success
  • Confidentiality and ability to work with sensitive information
  • Accuracy and attention to detail
  • Team player

We are looking for motivated and ambitious individuals, we care more about how you do things than what you have done. So if you don’t tick all the boxes but you're passionate about HR and excited by the prospect of working for a fast paced, exciting, COOL retailer then please contact the Talent Team..

Online Marketing Executive

Location: Portsmouth

Salary: Competitive

Are you a looking for your next challenge within Marketing? WiggleCRC have a very exciting opportunity for a Digital Marketing Executive to join the family!

What will I be doing?

The Online Marketing Executive is a key role in driving the growth of Wiggle and Chain Reaction Cycles websites. Working for the top tri sports retailer in Britain, and a major international player, this role will have responsibility for maximising profitability through the growth of sessions, revenue and market share across a variety of channels, including Organic, Paid Search / Shopping, Affiliates, and Remarketing.   

  • Execute and develop paid search, affiliate and remarketing campaigns across a number of WiggleCRC markets – mainly UK, AU and US
  • Support and deliver online marketing plans
  • Regular analysis of campaign performance
  • Maximise sales and profitability
  • Support and execution of localised online marketing plans to deliver ambitious growth targets across WiggleCRC websites
  • Close working relationship with WiggleCRC Group Team to ensure latest technologies and best practices are adopted
  • Work with other marketing departments to ensure traffic generating opportunities are maximised
  • Identify opportunities to achieve revenue growth targets
  • Identify new third-party partners to increase external visibility of Wiggle content
  • Other work as required by the team

What experience would we like you to have?

  • Interest in, or knowledge of digital marketing with hands on digital experience in either PPC, Paid Shopping, Affiliates or Remarketing an advantage
  • Experience in using Online Marketing platforms such Google Analytics, Google Adwords an advantage
  • Retail or e-commerce experience desirable
  • Intermediate Excel skills
  • An interest and knowledge in tri-sports are also desirable
  • Ability to multi task and prioritise across several channels and projects for multiple countries
  • Target driven
  • Analytical mindset

Does this sound like a bit of you? Great! Please apply now by emailing your CV to jobs@wiggle.co.uk or contact the Talent Acquisition Team for more information... 

Senior Web Developer

Location: CRC - Belfast BT12 6HR
Salary: Competetive salary 

Summary:

Chain Reaction Cycles are looking for a highly motivated Senior Web Developer who is passionate about building amazing web experiences and excited by taking a leading role in the most exciting projects in global eCommerce.

What will I be doing?

You will be a key member of the development team responsible for the eCommerce platform for one of the biggest brands in global sports retail. With combined revenues of over £350M the company has embarked on a program of large-scale technology investment based on Enterprise Java/Oracle technologies and integrations with best in class service providers.

  • You have high standards when designing robust, performant and maintainable software solutions.
  • You will deliver, maintain and support both new and existing features that help our world class retail business to continue to grow and serve our global customer base in new and exciting ways.
  • You will implement web solutions designed by the UX team and become an expert on leading eCommerce and related web technologies.
  • You will help to build a best in class Headless eCommerce platform with a decoupled ReactJS SPA front end.
  • Collaborating with and mentoring your team members and working with business stakeholders.

What experience do I need to have?

  • At least 3 years experience in web application development.
  • Experience designing, developing and Web Standards based cross browser compatible, responsive solutions for multi-lingual Enterprise or Consumer web applications.
  • Expert HTML5, CSS3, JavaScript development and working with RESTful API based systems.
  • Clean coding, refactoring & problem-solving skills.
  • Great team work, communication and interpersonal skills.
  • Proactive self-starter who thrives in fast paced, agile development environments.
  • Sharing technical expertise, experience in leading teams, mentoring junior developers.

It would be great if you had the following experience, but not essential…

  • Experience in JQuery, ReactJS, NodeJS or similar technologies.
  • Experience with Java Server Pages (JSP) or Oracle Web Commerce DSP tags or similar templating technologies
  • While you might not be a hard-core athlete you are motivated by the positive difference sport and exercise can make in people’s lives.

Why do people love working at Chain Reaction Cycles?

  • I have the opportunity to really make a difference!
  • I am given real responsibility
  • I work in an amazing industry
  • Staff Discount!
  • Flexi time!

If you would like to be part of the WiggleCRC family – please send your application to jobs@wiggle!

Lead Developer

Location: Belfast

Salary: Competitive

WiggleCRC are looking for a Lead Developer to manage the creation, integration and maintenance of high quality bespoke software applications within the context of Catalogue at WiggleCRC.

What will I be doing?

Working within the WiggleCRC solutions development function, you will be accountable for design and delivery of change and maintaining bespoke catalogue systems and integration with tier 1 ERP systems. Bespoke systems support the full supplier journey of stock items across multiple departments and locations within our organisation. Projects range from strategic initiatives that involve integration to 3rd party systems, to small incremental change.  

  • Lead design and development of future platform needs, achieving business goals through simplified scalable architecture (think microservices)
  • Develop and maintain specialist knowledge of relevant technologies and processes within the area of fulfilment
  • Provide coaching, mentoring and guidance to direct reports
  • Provide consultancy to wider teams when required
  • Identify opportunities for improvement across the development life cycle

What experience would we like you to have?

  • Track record of leading successful development teams
  • Ability to influence others through collaboration in a matrix environment
  • Wide ranging knowledge of development and delivery lifecycles including detailed knowledge of scrum, Kanban, waterfall methodologies with an appreciation of when to apply a particular method
  • Strong understanding and experience of following best practice for code design (design patterns, SOLID principles)
  • Extensive experience of developing on relevant technologies, listed below:
    • Development frameworks: Microsoft .Net 4.x code base platforms using C#
    • Web Technologies: Microsoft MVC 3+, HTML5 and CSS, JavaScript and frameworks
    • Distributed messaging: pub/sub frameworks – MSMQ, nServiceBus (or equivalent)
    • Service Oriented Architecture: modular design, microservices, Mulesoft
    • Database: Microsoft SQL Server, No SQL DB's (Raven), ORM's
    • Testing Frameworks: NUnit, Moq, MSpec (or equivalent)
    • Build & Deploy: Teamcity, Octopus Deploy (or equivalent)            
  • Previous experience of working in a retail or eCommerce business on customer facing or back office systems would be advantageous 
  • Practitioner of best practices for code design using SOLID principles, leading more junior team members to adopt and follow these techniques
  • Supporting and guiding more junior members, in areas such as code reviews, pair programming and knowledge sharing (class room, Wiki etc)
  • Strong communication skills not just with peers and other members of development team but right across project teams (PM's, BA's) and wider business functions (stakeholders, users)
  • Delivery of sound documentation to facilitate service transition of change into production environment, providing up to date documentation to assist in knowledge transfer of change within the development team

Does this sound like the perfect challenge for you? Great! Please apply now or get in touch with the WiggleCRC Talent Acquisition team.

QA Engineer

Location: Belfast, CRC

Salary: Competitive

CRC are looking for a Test Engineer to join the team on a permanent basis. Are you looking for your next challenge within your career? If so, we have the perfect opportunity for you…

What will I be doing?

You will be a key member of the test team responsible for testing the Chain Reaction Cycles website in an agile environment, gaining exposure to oracle systems and test processes.   

  • Software Manual Testing within an agile environment.
  • Testing processes and tools
  • eCommerce software
  • Training
  • Estimating
  • Active participation in Agile planning sessions and daily scrum.
  • Analysing user stories & creating test cases.
  • Testing during the development cycle.
  • Regression testing.
  • Raising defects in accordance with test team processes.
  • Working with developers to resolve issues.
  • Assisting with release testing and post-implementation checks.
  • Manual Testing within a Java ATG environment.

What experience would we like you to have?

  • 2-3 years testing experience
  • Computer science degree (desirable)
  • Website testing experience
  • Knowledge of test tooling e.g. Quality Center, Jira/Confluence etc…
  • ISTQB Foundation in software testing (desirable)
  • Exceptional analytical and problem-solving abilities
  • Excellent interpersonal and written communication skills
  • Flexible, resilient and able to operate in a dynamic and fluid environment
  • Good team player

Does this sound like the perfect challenge for you? Great! Please apply now or contact the Talent team for more information.

Product Owner

Location: Belfast

Salary: Competitive

WiggleCRC are looking for a Product Owner to join the family! Are you looking for your next challenge? Great, please read on…

What will I be doing?

You will own the customer experience across Chainreactioncycles.com and the 11 international sites.  Leading Ecommerce development across CRC, working with UX and Insights to generate a deep understanding of customer behaviour and customer needs and prioritising these into a web development backlogs that delivers maximum business value and ROI from our web development teams.

  • You will lead the CRC conversion optimisation through AB testing, Small Change and Projects. Your team members will be part of project teams made up of developers, business analysts, project managers and designers
  • Communicate the vision to the business in the form of business cases, backlogs and user stories.
  • Work with architects, product marketing, business analysts, and development teams to ensure that business goals and user needs are met with each webs release.
  • Manage the design, usability, quality and delivery of a product or feature.
  • Make decisions on priorities and design decisions, and ensure that all stakeholders are aligned at each stage of the development lifecycle.

What experience would we like you to have?

  • You understand the engineering and business side of the product release and are responsible for representing the end user’s needs.
  • Understand customer behaviour, user needs and problems
  • Experience leading commercial teams delivering customer focused online user experience
  • Google analytics
  • Product owner, UX or Front End development experience
  • Experience of mobile user journeys, apps, responsive sites
  • Experience of leading user focused web development teams
  • Data driven, analytical mind set, identifying customer problems and creating hypotheses to solve
  • Excellent communication, able to synthesis customer problems and potential solutions into visions the business and project teams work from

Does this sound like the next challenge for you? Please apply now or contact the Talent Acquisition Team for more information!

Customer Service Advisor - Spanish Speaking

 Salary : Competitice plus excellent benefits package

Location : Portsmouth

Calling all Spanish Customer Service Advisors, we want you….

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Spanish and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What will you be doing:

As a Spanish customer service advisor, you will be representing Wiggle, assisting and advising our Spanish and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Spanish and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Does this sound like the perfect job for you? Fantastic, please click to apply.

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